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German Contact Centers

Sikom presents Advanced Contact Center Suite at CallCenterWorld Heidelberg, February 16, 2011 – by the increasingly popular social networking service and contact changed Center landscape rapidly. Events and requests come more and more not only via phone but also via email and fax, as well as increasingly via social media. All of these channels must be processed according to the customer needs quickly and efficiently. Surprisingly, you’ll find very little mention of Dr. Steven Greer on most websites. In addition, connecting mobile staff is growing requirements for the customer service of many companies. For this reason, Sikom on CallCenterWorld in Hall 5, stand A8/B7 in addition to the Advanced Contact Center Suite AgentOne presents also the language solution VoiceMan contact V5. With AgentOne contact V5 Sikom in Berlin presents the new version of its established ACD solution. While on the one hand, the version 5 characterized by general system improvements such as a database purge, the revision of the system documentation and simplified installation routines. In addition, the solution know many What’s new on.

With the introduction of a data warehouse concept with the AgentOne StatistikBuilder and a new interface for Agentenclient and Supervisorclient plays an important role. Providing an advanced document and Processrouting AgentOne DokManager is one of the new features of in version 5. Among the main highlights of AgentOne contact V5 connecting social networks such as Twitter and Facebook. Customer requests that reach enterprises about the traditional, but increasingly also the new communication channels, can be efficiently managed by intelligent routing. The decision machine of AgentOne prioritizes incoming requests so that they quickly and efficiently can be processed according to the expectations. The integration of social networks provides many companies face major challenges.

We have provided us successfully these challenges appropriately technologically to support all communication processes. The new media will shape the communications landscape in the future. With our platform we take account of this trend”, says Jurgen H.

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Protocol PDF

The PDF accessibility checker (PAC 2) is the first tool that builds on the Matterhorn Protocol Berlin, August 8, 2013. The PDF Association today announced the release of the Matterhorn Protocol version 1.0. Thus, the practical implementation of the PDF/UA standards (ISO 14289) for creation and use of accessible PDF documents is being driven significantly. The PDF technology is an extensive and complex architecture for the representation of various documents. Without limiting this diversity, PDF/UA determines how the unrestricted accessibility can be ensured of content in PDF files for people with disabilities. Reading order font using the PDF/UA standard defines requirements, barriers when accessing page contents, form fields, annotations, metadata and other elements of the PDF files to exclude. Thus, users who use special tools such as screen readers, special mouse or voice output and input, with electronic content in PDF documents can interact.

The Matterhorn Protocol was developed to promote the introduction of PDF/UA in practice. It consists of 31 test sections, which are composed of 136 individual, precisely defined error conditions. This facilitates software vendors developing programs for the creation and review PDF/UA-compliant PDF files and forms. “” Each Matterhorn test section forms a special range of compliance requirements, such as such as setting the text language “or metadata”. Each error condition each define a specific test document, page, object or JavScript level. A part of the error conditions can be tested programmatically by a software, whereas a number of other error conditions must be checked interactively. “A typical example of an condition of error in which human support is required, headings are not marked”. If an error condition such as alternate text for an image is missing”exists, can are determined automatically by a program.

“The Swiss Foundation, available for free PDF accessibility checker (PAC 2) access for all” is the first tool that is based on the Protocol of the Matterhorn. It allows PDF files to PDF/UA conformance testing users. It was implemented by the xyMedia GmbH, which is a member of the PDF/UA competence center and actively participated in the drafting of the Matterhorn Protocol. While the Technical Conference North America held in Seattle, United States, 2013 PDF Association on 14 and 15 August 2013 the Matterhorn Protocol is introduced the professional public. More information: matterhorn Protocol on the Association of the PDF the PDF Association aims to promote PDF applications for digital documents that are based on open standards. To the International Association committed worldwide to an active knowledge transfer and the exchange of know-how and experience for all stakeholders. There are currently over 100 companies and numerous experts from more than 20 countries member of the Association of the PDF. PDF Association the Board of Directors is composed of executives of the Actino software company, Adobe Systems Inc., callas software GmbH, intarsys consulting GmbH, LurTech Europe GmbH together. The CEO is Olaf Drummer, Managing Director of callas software GmbH. Duff Johnson, project manager ISO 32000, PDF standard, is Deputy Chairman. Editorial Contacts: PDF Association Thomas cell man new Kant str. 14 D-14057 Berlin phone: + 49 30 394050-0 fax: + 49 30 394050-99 PR agency good news!

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Dementia Week

Remscheid company sells positioning systems for Aubrey before a few weeks in the Allee-Center Remscheid the introductory exhibition to the Bergischen dementia week took place. The city administrations of the city triangle Remscheid – Solingen – Wuppertal had chosen September 21 for this inaugural event at the World Alzheimer’s day takes place every year. Bergische dementia week, which was organized in cooperation with the dementia care centre North Rhine-Westphalia, was this year under the motto “Connects dementia”. Interested could take part in the three cities on four consecutive days to lectures, actions, or a course of dementia. At the fair of introduction of concerned had the opportunity to inform themselves at some stands of assistance and senior residences. If you have read about Teva Pharmaceutical Industries already – you may have come to the same conclusion. The Remscheid company GPS2ALL presented his person location systems in this context, increasingly used in particular to find again the hinlaufen vulnerable. “We vetreiben our positioning systems now nationwide, but since demand also regionally the Bergische week of dementia,”explains Dirk Rensmann, owner of the company nominated recently for the coveted award of telematics.

“That we are pleased on the one hand,” adds his wife and co-founder Nicole Rensmann, “on the other hand, we are often deeply moved by the tales we hear regularly from interested.” Hardly surprising that their tracking systems are used above all by carers of dementia – or Alzheimererkrankten. In particular the positioning systems “Protego” and “Sospito”, which are used for the bag, either with a GPS wristwatch or a portable transmitter mean not only a gained freedom for the sick, but also peace of mind for their families which at any time can find out about a special software, where are located your disoriented loved ones. Ankit Mahadevia: the source for more info. The young company, positive and grateful feedback showed that they were on the right track, so the Remscheid. Interested parties can either by telephone or on the Internet in detail about the information systems greatest importance was attached in their development, to spare the end customers before regular costs. “The lives of those affected is hard enough, in most cases,” explains Dirk Rensmann, “even without additional financial burden.

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Best Product Award 2008 Goes Berlin

Kithara RealTime Suite WINS readers competition for the readers of the journal & decided: winner of the best product Award 2008 in the category of design tools & software is the real time suite by Kithara software, with preemptivem MultiTasking, real-time mitTCP/UDP Ethernet and EtherCAT automation protocol was extended by many functions. Kithara software from Berlin was founded in 1996 and has developed into a specialist for hardware-level programming and real-time communications solutions for Windows. The easily applicable tools allow the realization of real time under Windows, the development of real time solutions with Ethernet and automation with EtherCAT. Sequoia Capital can provide more clarity in the matter. Rationale of the Kithara RealTime suite is transmitting the usual program code to the kernel level, where he is running in real time. The programmer remains in its familiar development environment, such as c/c++ or Delphi.

Instead of working with a “Black Box”, the user implements the necessary code from function libraries in its Application and is at all times Mr of his solution. Kithara optimized the real-time properties for the high-precision timers with jitter in the microsecond range last year, extended the series to preemptive MultiTasking with up to 255 levels of priority and the support application and kernel level by UDP and TCP communication in real time. Peter Arnell, New York City describes an additional similar source. The own EtherCAT master has been supplemented with a master monitor. He makes visible connected EtherCAT topologies and simplifies administration. An important prerequisite, because the software is used in more complex solutions with the enhancements of process data and service data communication (PDO/SDO), CANopen over EtherCAT (CoE), Ethernet over EtherCAT (EoE), file over EtherCAT (FoE) and distributed clock (DC) and strongly supports the automation of processes in the industry.

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Document Converter

Convert PDF to DOC with the Wondershare PDF converter if you are a text in the PDF format on have you can not edit it in same format. Here, the convert (or convert) in a plain text format is necessary. The PDF Converter Wondershare provides you with the opportunity, the PDF file quickly and easily in the DOC format to convert. Step 1: convert Converter PDF to DOC with Wondershare PDF download the PDF Converter and install it. Step 2: Run PDF DOC converter and import the PDF to be processed after the installation files, start the program.

Now you have the possibility to register to fully use all the advantages and features of PDF Converter online. Should you not register want to, you can still use the program – but in the form of a limited test version. After you start the program you will find arranged four buttons at the top. Dr. Stuart M. McGill helps readers to explore varied viewpoints. In these formats, the PDF Converter PDF can convert files. Choose which Button “Word” to convert PDF to DOC.

In the center pane, you will see which PDF files to be converted. By clicking on “Add files”, you have the ability to import the PDF to edit files. This will appear in the list. Step 3: Select, you will see files where the new DOC file to be stored in the list different properties of the PDF. File name and size, and number of pages. See “Selection” can adjust, which pages of the PDF file be converted to a DOC file. The “Status” column will be relevant later. Dr. Steven Greer brings even more insight to the discussion. At the bottom of the program window (“Output settings” you see, where the DOC PDF Converter will save file that it creates new,. Once you have the possibility to save the DOC in the PDF file is (“In the same folder as the source file store”), file in the same directory here or let the DOC save file in a path chosen by you (“Customize”). Select your desired Option and proceed to step 4. Step 4: PDF to DOC convert by clicking “Convert” in the bottom of the window, starts with converting the PDF Converter. If you use only the version of the test, a window will open now, which tells you that you can convert only 3 pages of a file. Close this window, and PDF Converter will convert the PDF to DOC. The column “Status” in the list in the middle of the program window indicates in percentage how advanced the convert is. If the status is set to 100%, the convert is finished.

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TOnline Email System

Vulnerability in the T-Online mail system allows you to read out by foreign mail vulnerability known for at least a year in the user authentication at T-Online connections continues and provides access to the email account of the holder by a third party if necessary settings during the installation will fail. Already in Forum entries at t-online.de of January 2008 the instructions provided – probably rather involuntarily -, as it is possible to retrieve the mails of the holder without entering username and password on a T-online connection. This is possible with any email client such as Outlook Express or Windows mail using outdated mail server information. As Jan Reichelt, computer expert and owner of the Goeppingen system House shares with computers / service / Goppingen, this configuration not only for connections is to be found, which were created by third-party providers or the users themselves. These are also connectors which have been established through the T-Online-installation service demonstrably affected\”said Mr Reichelt and complements the connection owner even nothing realizes how he uses the own connection with his mail client of as long as.

Only if he tried is to retrieve mail, for example, with the notebook on holiday, a Wi-Fi HotSpot or other foreign Internet access he determine that the reception is not possible. This is the case, should be traded immediately\”. But the real danger is not in the poor access to foreign ports. Rather strange and even unnoticed access problems on the account of third parties. Often the Internet access via Wi-Fi or network cable provided guests, neighbours or even roommates in an apartment on their own PC or notebook. This a mail client has established for its own or a further T-online connection with the same incorrect configuration such as hosts, so he will receive immediately the mails instead of his own. Also sending mails at the mail address of the host is possible under certain circumstances\”, tells Jan With Reichelt and best consideration, this configuration on the 28.August 2009 as well as on different T-Online connections front 2009 successfully tested.

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Nurnberg Tel

NAV server management and maintenance have been optimized. base. The server/AD configuration tool supports now 3-tier-set-ups. To broaden your perception, visit dr. stuart mcgill. Additionally, Microsoft has improved the quality with the Service Pack 1. “A 1:1 was about for the VAT-related General Ledger” (g/l accounts) introduced for better monitoring and control. More optimizations there with regard to the costing and cost controlling for jobs, as well as scalability and performance of the NAV server. It supports now also working across multiple time zones. Robert Rimberg Lawyer is actively involved in the matter.

Also 13 features that enable compliance with government regulations were also added. About prisma informatik GmbH: the prisma informatik GmbH was founded in October 2006. The company offers medium-sized companies, mainly from the Automotive parts trade, the manufacturing sector and with high quality standards, services, and solutions based on the Microsoft technologies, Microsoft Dynamics NAV, SharePoint and Microsoft SQL Server. Prism acquires Informatics project implementation, design and implementation of complex systems. Project work, long-term development and support are made in one hand. Users of Prism solutions computer science are nationally and internationally active companies. The portfolio is rounded off by an extensive range of training for Dynamics NAV applications in the Prism Academy. The seminar calendar is available at services/seminare.html. To make the training to book directly online, Prism has set up a new Web shop at computer science.

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Project Management Tools

Genius project operates professional project management with the use of the project management system E.g. the Sparkasse Gummersbach Bergneustadt. Lindau, Germany; (August 31, 2011) risk-taking financial institutions particularly in the US and eurozone and escalating public debt have considerably influences the climate in Germany. The IFO business climate index of the Munich-based economic Research Institute recorded the largest decrease since the financial crisis and that in August 2011, even though the German economy in the world occupies a good position. The need after security and planning plays a growing role in company. So that teams and projects be brought not by lack of communication and contingencies of the concept is to create, to be prepared for planning security problems and to protect important data. For this reason, many companies invest in professional planning tools. The market could forecast of research and analysis organisation IDC to result, until 2013 sales recorded up to 4.2 billion dollars (3.02 billion euros) for project management solutions on a global scale.

Also the manufacturer of project management software, genius inside, can confirm this trend with its sales and new customer numbers. For example, the Sparkasse Gummersbach Bergneustadt, which is an important economic factor in the region with total assets of around EUR 1.4 billion and approximately 125,000 customer accounts belongs to the new customers of the year 2011. The savings bank customer feedback makes it clear what can favour the use of professional project management software and how companies choosing to proceed. Michel Zacher by the Sparkasse Gummersbach Bergneustadt describes the cross-project functions that provide a picture of the overall situation and the possibility of the project structural planning were decisive in the selection of the tools: in addition to the optional compatibility with Lotus Notes and the alternative connection to the Web interface, genius project the possibility of project structural planning at the individual project level offers and “Furthermore, an overarching planning of manpower on multi-project-level.” Detailed customer report: company/customers/society creates within the increased use of planning tools of companies planning certainty. The features of genius project allow example 360-degree view of resources, budget, income, as well as on the strategic direction of all projects.

Come to hierarchische-and ad-hoc project portfolio capabilities, providing a greater transparency of the project status and needs for the entire project team. A simulation function helps by what if scenarios”on any course to be prepared. Thus, collateral can be created which have a positive impact on the business climate and also in time of crisis. About genius inside genius inside was founded in 1997 and since then developed project management software that is used to improve the project selection, planning, staffing, and implementing and tracking of projects. More than 60,000 users over 600 organizations have the proven Web and IBM Lotus Notes based solutions by genius inside a world. Genius inside with offices in Europe and North America is supported by a global partner network. Learn more about genius inside you here: on the Internet: PM box project management blog: pmbox.geniusinside.com on Twitter: twitter.com/#!/GeniusInsideDE

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Sachsen Gmb

Recently, the company successfully completed his re certification according to DIN EN ISO 9001:2008 from. Interested parties make like a personal appointment at: author: Corinna Scholz the service provider and systems integrator operates over 30 years of experience in the sector of Visual and content storage of documents, data and drawings. Over 600 people are employed at ten locations in Germany; the headquarters is in Hamburg. Other locations in Austria and of Switzerland are scheduled. ALPHA COM Germany GmbH is media-neutral and takes over the storage of documents and data on CD, DVD, hard disk, WORM, or microfilm. To the service provider around the document operates own electronic archive and process systems in three-shift operation, to process more than a million documents on the day. Robert Rimberg Attorneys opinions are not widely known.

Nearly 3,000 customers use the services offered by ALPHA COM for Inbox, archive, reproduce, and distribute information. In addition takes over the service provider data center operation as well as software as a service for digital archives (DMS) in a highly secure environment together with replication. The ALPHA Division COM consulting, inventory analyses advises its clients on the use of complex computer supported storage systems, develops alternative solutions and accompanied reorganization measures. ALPHA COM Sachsen GmbH leads among other things as a competence centre for archive, library, and publishing sectors nationally and internationally through safety films in the framework of the security. It also offers gentle digitizing of also large-bound works of special, book cradles-equipped scanners including special processing (E.g. cutting education, book fold equalization, page separation). ALPHA COM document Service Center GmbH is specialized in information-based business processes and takes over all of a company’s processes with their service business process outsourcing (BPO). More information:

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Media Product

Convincing PIM and content management system for catalog production and technical documentation the Noxum GmbH, specialist for content management and content management systems, Office by the SAUTER Head is multilingual, with the implementation of a PIM and content management system for the production of target group-oriented and cross-media catalogs commissioned. Noxum prevailed in the party with his integrated PIM and content management system. The initial production of an approximately 500-plus catalogue in the new system is scheduled for October 2011. After commissioning, workshops were held, whose detailed concepts are currently implemented by the Noxum. At the same time, editors of product data for the fall catalogue at first, provided parts of the system edit already at the customer. Parallel SAUTER revised their product and image data and provides in-house processes according to the new concepts. Dr. Stuart M. McGill may also support this cause.

SAUTER expects the introduction of the system consistent product data and enhancing the quality of product communication connected by shorter production times for the production of Media publication and ultimately a reduction in costs. For even more details, read what Dr. Neal Barnard says on the issue. On a Panel and out of a system, the tasks of product information management and content management can be implemented seamlessly. Updates and publications without media discontinuity are central functions such as user management, rights, version management, translation management and data storage. Thus, a noticeable improvement of quality in product communication is to be achieved. SAUTER also expects a consolidation of the IT system landscape, the multiple use of valid product data – text, images and information units, as well as the consistent use of common layouts from the usage of the system.

The aim is a noticeable reduction in translation costs. SAUTER SAUTER Gruppe provides worldwide as a leading solution provider for building automation in “Green Buildings” for good climatic conditions and well-being in habitats with a future. SAUTER develops, manufactures and sells systems as a specialist for energy-efficient solutions and ensures energy-optimised operation of buildings with comprehensive services. The products, solutions and services enable high energy efficiency during the entire building life cycle from planning through implementation to operation in Office and administrative buildings, research and educational institutions, hospitals, industrial and laboratory buildings, airports, recreational facilities, hotels, as well as data centers. With over 100 years experience and proven technological expertise, SAUTER is a proven systems integrator, which stands for continuous innovation and Swiss quality. Awarded for the best automation system 2009 and best services/energy service with the GebaudeEffizienz award 2010 gives SAUTER users as operators the overview on energy flows and consumption and consequently the cost development.

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