hardware & software

Swisscom CRM

Extensive practice help of the ec4u expert consulting helps ag systematic strength / weakness analysis to uncover the need for action to Karlsruhe, 14.03.2011 – the CRM specialist ec4u expert ag has consulting released a free fitness check for the Organization of customer management. The current situation of the performance is with the help of this guide systematically identify and develop a corporate individual strength and weakness profile. This practice help provides benchmark information on the degree of maturity of CRM in the enterprise on the one hand, on the other hand are described in detail typical weaknesses in CRM practice. Also, the cost drivers are included in titled Guide of CRM systems more closely scrutinized. In addition, it contains a detailed SelfCheck with 30 questions, which the company can thoroughly questioning his technical conditions and processes as well as determine the specific need for action. Because the requirements for customer management to increase continuously, the regular status analysis is becoming increasingly important to to identify at an early stage necessary efficiency weaknesses and to be able to make appropriate adjustments of performance”, advises Mario Pufahl, partner and member of the ec4u, the company management. Own current research had shown that a majority of firms with the practical benefits of their CRM solutions is not satisfied. Pufahl know often is accompanied by too little with the dynamic changes of the organisational structures, the product strategies and the market conditions”the CRM orientation of the company, from its consulting practice.

New technological possibilities would often not taken into account. This original strategic direction and an earlier request just maturity level of CRM processes by significant deficits can be marked.” Cause he did in particular a creeping and hardly see any development. The fitness check for CRM solutions can be ordered free of charge at: Sabine Kirchem, E-Mail. About ec4u expert consulting ag ec4u expert consulting ag, headquartered in Karlsruhe, Frankfurt, Zurich, Munich and Pfaffikon is one of the leading companies for services in the areas of customer relationship management (CRM) and business intelligence (BI) in the German economy. The targeted combination of business and IT expertise ec4u supports customers in all industries in establishing sustainable, an individual competition superior customer relationship management holistically, pragmatic, from a single source. ec4u offers its customers best practices in the areas of on-premise CRM, business intelligence (BI) and real time decisions (RTD), CRM on demand, application integration architecture (AIA) and service oriented architecture (SOA) and master data management (MDM) with a focus on Oracle and Microsoft as the most powerful software partner. The services are complemented by the strategic and professional CRM Consulting (strategies for marketing, sales and service).

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Wednesday, August 26th, 2015 News Comments Off on Swisscom CRM